User Adoption Drives ROI
Systems must be used effectively and consistently in order for an organization to benefit from the technology. This requires behavior changes from both end-users and managers. Unfortunately, many system implementations focus on delivering technology while adopting an “if you build it, they will come” attitude toward user adoption. The assumption that “people will have no choice” but to use the system often leads people to believe they do not need to focus on promoting user adoption. However, experience has shown that this assumption rarely holds true.Driving User Adoption
While user adoption does require a behavior change on the part of groups and individuals, the reasons for different degrees of adoption vary greatly. Individual reasons, such as comfort with change, technology skills, personal interest, conflict orientations, career position, and personal goals all drive individual behavior.
Organizational factors also play a key part in user adoption. Work load, time demands, performance metrics, reward systems, job roles and descriptions, management style, and organizational structure all drive individual behavior that affect user adoption. Many times individuals may desire to use new systems but are unable to do to organizational demands.
Maximizing user adoption requires a clear understanding of the specific individual, group and organizational factors that drive, or inhibit, adoption. TriTuns Innovation helps organizations identify the relevant factors and develop methods for aligning forces to drive user adoption.
Enhancing Successful User Adoption
After technology is introduced we often find that there are different levels of adoption and different nuances in the way in which it used. Various departments develop their own norms and subtle approaches for interacting with the system. Often times there are great successes that could, and should, be shared across the organization. TriTuns Innovation can help.TriTuns Innovation partners with clients to build on their internal success using a system and propagate this success across the organization. We assist clients identify best practices and introduce these across the organization.
Benefits
TriTuns Innovation Enhanced User Adoption service offers many benefits to maximize results and improve clients return on investment. Benefits include:• Rapid user adoption of new systems
• Consistent, effective use of systems across the organization
• Higher levels of user adoption
• Sharing of internal best practices across user groups
• Improved return on investment for the technology project
